Frequently asked questions

Are the products original?
Yes. All our products are purchased through authorized distributors and stores to guarantee their authenticity and quality.

Do you ship nationwide in Colombia?
Yes, we ship nationwide.

How long does it take for my order to arrive?
Delivery times depend on product availability and the destination city. Some made-to-order or imported products may take between 10 and 20 business days.

How can I find out if a product is available?
You can check availability directly through our contact channels before making your purchase.

What payment methods do you accept?
We accept the payment methods available during the checkout process, including those offered by Mercado Pago.

Can I buy if I live outside a major city?
Yes. We ship to different cities and municipalities in Colombia, subject to the carrier's coverage.

Can I request advice before buying?
Yes. We can gladly guide you to choose the most suitable products according to your needs and goals.

Do supplements replace a healthy diet?
No. Supplements are a complement and do not replace a balanced diet or the recommendations of a health professional.

Can I return a product?
Return requests will be evaluated according to our exchange and return policies and the condition of the received product.

How can I track my order?
When the shipment has tracking information, it will be shared with the customer through the contact means provided during the purchase.

What do I do if I receive a damaged product?

You must contact us within 48 hours of delivery, attaching clear photographs of the product and original packaging so we can provide you with a solution.

Do prices include shipping costs?

Shipping costs may vary depending on the destination location and will be shown during the checkout process when applicable.