Changes and replacements

At ESPOIR, we are committed to offering quality products and a reliable shopping experience.

Due to the nature of our skincare products and supplements, we do not offer refunds once an order has been confirmed and processed.

EXCHANGES OR REPLACEMENTS

If you receive an incorrect product, a product damaged during shipping, or a product with any issue attributable to shipping, you may request an exchange or replacement within 2 business days of the delivery date.

To process your request, you must provide:

• Order number.
• Full name.
• Clear photographs of the product received.
• Photographs of the original packaging.

Once the request has been evaluated and the incident confirmed, the product will be replaced at no additional cost to the customer.

CONDITIONS

• The product must retain its original packaging.
• The product must not have been used or altered.
• Requests made after 2 business days from delivery cannot be processed.

SPECIAL ORDER PRODUCTS

Imported products or products acquired by special order cannot be canceled once the purchase is confirmed.

IMPORTANT

ESPOIR reserves the right to evaluate each case to ensure a fair solution for both the customer and the company.